SHIPPING POLICY
Shipping Deadline:
JC Cold Chambers products are made to order. Therefore, its production and delivery time is 15 to 20 days, with an additional 5 days for assembly and installation of the equipment on site.
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Delivery:
Our deliveries are made through a partner carrier, to ensure safety and quality in the delivery of your equipment.
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What to do in case of change of address?
We at JC Cold Chambers value the satisfaction of our customers. To request a change of address, contact us 5 days before your delivery date and request a change, informing your order data, sent by email.
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EXCHANGE, RETURN AND REGRET POLICY
JC Câmaras FrigorÃficas uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and in order to maintain the credibility gained from its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, and concerned that you (the client) obtain an effective, agile and, above all, negotiation satisfactory.
If you choose to contact us via e-mail or telephone, you will be sent a form to complete and send along with the piece(s). The product returned without this form and/or without communication to the SAC will be resent without prior consultation.
When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the person who is returning it, CPF and the date of return.
*ATTENTION: To carry out the exchange process it is necessary to be logged in. Return due to Regret/Withdrawal If, upon receiving the product, you decide to return it due to regret, you must do so within seven consecutive days, counting from the date of receipt.
Observing the following conditions: The product cannot have signs of use.
When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person who is returning it, CPF and the date of return.
To request an exchange or return, contact: